Order Policy
Order Confirmation
All orders will be confirmed via email or WhatsApp within 24 hours of placement.
Delivery
Delivery within Qatar is typically completed withinin 24 hours.
Free delivery for orders above 99 QAR; a delivery fee of 10 QAR applies to orders below this value.
Payment
We accept cash on delivery, online payment, and bank transfers.
Return & Exchange Policy
Eligibility for Returns/Exchanges:
- Returns or exchanges are accepted for baby products, household products, other products except skincare products within 24 hours of receiving the product.
- Delivery charges cannot be refundable and to return or exchange the product need to visit our store or need to pay an additional charges for collection as collection charge
- Items must be unused, unopened, and in their original packaging with all labels intact.
Non-Returnable Items:
- Used or opened skincare products or other products cannot be returned due to hygiene and safety reasons.
- Promotional or sale items are not eligible for return or exchange.
Damaged/Incorrect Products:
- If you receive a damaged or incorrect product, notify us within 24 hours of delivery. Provide clear photos for verification, and we will replace the product or issue a refund.
Refunds:
- Refunds for eligible returns will be processed within 5-7 working days after the returned item is received and inspected.
- Refunds will be issued to the original payment method or as store credit.
MR TULIP QATAR
For any return or order-related inquiries, contact us at
- Email:info@mrtulipqatar.com
- Phone:+974 744 57 844 / +974 3065 3040
Note: We reserve the right to update this policy at any time.
